Customer Services and Delivery

Important information

When you buy from the Hoxton Street Monster Supplies website, please do try to remember the following:

Delivery

At the moment, we deliver to UK destinations only, via 1st class Royal Mail. We are looking into the possibility of shipping internationally, and will update this page as new destinations become available around the world and underworld. In the meantime, some of our products are available for sale on Firebox.com: Human PreservesCubed Earwax and Zombie Mints

 

Your package will come carefully packed in straw, sent via Transylvania, with sprinkling of best quality cockroaches, ideal for a gift. Postage and packing for the period up to Christmas costs £3.50 for orders of up to £25, £7 for orders £25 - £50, and is free for any order over £50. This charge helps cover our costs, making sure that the best proceeds from your purchase go towards supporting writing workshops for young people at the Ministry of Stories. 

 

Our team of zombie volunteers sends orders once a week on a Saturday by 1st class Royal Mail, who aim to deliver within 1 working day. On average, you can expect your delivery within 12 working days of order confirmation, and hopefully sooner. Unless something truly hideous happens, in which case delays of several centuries are not unlikely.

 

Paying us

At present we accept payment only through PayPal. We do not accept beans (magic or otherwise), nor do we accept human sacrifice. 

Through your PayPal account, you will be able to pay using any of the following types of cards:

  • Mastercard
  • Visa/Delta/Electron
  • Discover
  • American Express
  • Maestro
  • Solo

Sending things back

You can return products if:

  • You decide within seven days the product isn’t for you. You’ll get a refund for its full price and any delivery charges. We’ll process that within 30 days of you asking for a refund. You will need to email us at orders@monstersupplies.org and get the product back to us, together with a returns form. Please look after the product when you have it. Do not burn it, eat it, sit on it, drown it, or in any way cause it harm. We might need to ask for compensation otherwise.
  • You don’t agree to a change in our terms and conditions or other policies, or you think the product’s faulty. You will need to include the returns form and get the product back to us. If this happens, we’ll check the product and email you about your refund. We’ll process it as soon as monstrously possible – definitely within 30 days of us emailing you to confirm a refund. You’ll get the full price of the product and delivery back, plus any costs for sending it to us.

Please check the dispatch confirmation to find out more about your statutory right of cancellation. Returning a product doesn’t affect your other statutory rights as a consumer. Nor as a monster.

We try to use the same method to pay you as you used to pay us.

Ingredients and materials 

If you are human, you may find the following information about the ingredients in our products useful. Additional food allergy and nutritional information is available upon request. Please send your inquiry to info@monstersupplies.org.

Zombie Fresh Mints

Mint Imperials (125g). Ingredients: Sugar, Dextrose, Anti-Caking Agent: magnesium stearate, Peppermint Oil. Warning: this product may contain nuts or peanuts. Contains: flavouring.

Banshee Balls

Aniseed Balls (170g). Ingredients: Dextrose, Sugar, Maize Starch, Rape Seed, Modified Maize Starch, Aniseed Oil, Allura Red, Black E151, Titanium Dioxide, Carnauba Wax. May contain traces of nuts & peanuts. May have an adverse effect on activity and attention in children.

Bah! Humbugs

Black & White Humbugs (170g). Ingredients: Sugar, Glucose Syrup, Peppermint Oil, Mint Centre (Glucose syrup, Sugar, Non Hydrogenated Vegetable Fat, Salt, Treacle, Full Cream Condensed Milk, Peppermint Oil, Soya Lecithin E322), Colours: E102, E122, E142. Contains: Milk, Gluten, Soya.

Cubed Earwax

Clotted Cream Fudge (170g). Ingredients: Sugar, Glucose syrup, Sweetened condensed milk, Refined vegetable oil, Clotted cream 4%, Butter, Emulsifier: soya lecithin, Humectant: glycerine, Salt.

Impacted Earwax

Clotted Cream Fudge (50g). Ingredients: Sugar, Glucose syrup, Sweetened condensed milk, Refined vegetable oil, Clotted cream 4%, Butter, Emulsifier: soya lecithin, Humectant: glycerine, Salt.

Tinned Fear (black label)

Black & White Humbugs (80g). Ingredients: Sugar, Glucose Syrup, Peppermint Oil, Mint Centre (Glucose syrup, Sugar, Non Hydrogenated Vegetable Fat, Salt, Treacle, Full Cream Condensed Milk, Peppermint Oil, Soya Lecithin E322), Colours: E102, E122, E142. Contains: Milk, Gluten, Soya.

Tinned Fear (white label)

American Hard Gums (80g). Ingredients: Sugar, Glucose Syrup, Modified Maize Starch, Potato Starch, Citric Acid. Contains no artificial colours & flavours. May contain traces of milk & wheat.

Fang Floss

This soft, flexible and hairy floss draws from the centre of the spool. It is made from Biodegradable 3 Ply Jute Twine.

T-shirts

Our shirts are Gilden Softstyle, 100% pre-shrunk jersey cotton. Women's sizes have a stylish tapered cut.

Salt Made from Tears of Anger

Sea salt smoked over Welsh oak. 80g

Salt Made from Tears of Sorrow

Sea salt and lavender (20%). 50g

Salt Made from Tears of Laughter

Sea salt and organic spices (peppercorns, coriander, turmeric, paprika, cumin, nutmeg, cinnamon, ginger, cayenne and cloves, 20%). 80g

Salt Made from Tears Shed while Sneezing

Sea salt and ground black pepper (20%). 85g

Salt Made from Tears Shed while Chopping Onions

Sea salt and onion powder (10%). 80g

Getting in touch 

We’re sometimes happy to help. So you may get in touch if you have any comments, questions or howls of complaint.

Email info@monstersupplies.org

Ministry of stories

Hoxton Street Monster Supplies is run under license from the Ministry of Stories, a volunteering organisation which helps young people with all manner of writing, through free one-to-one mentoring and writing workshops.

You have already taken the first step to discovering our whereabouts. Jolly good work! Now, take the next step, and enter the Ministry…

This way please

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Overseas delivery

At the moment, we only deliver to addresses in the United Kingdom.
Sorry about that.

We are investigating the possibility of shipping internationally, and hope to soon be shipping to other parts of the world and underworld.

In the meantime, a few of our products are available for international delivery from Firebox.com. view products on firebox.com

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Here at Hoxton Street Monster Supplies, there are many comings and goings, moanings and groanings, things that go bump in the night, and lots of ghastly goings on.

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Hoxton Street Monster Supplies is an operating name for the Ministry of Stories, Company No. 07317370, Registered Charity No. 1138553, VAT no 169 9531 56