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Nominate our next 'Customer of the Month'!

We are reasonably pleased to announce our new 'Customer of the Month' initiative.

Do you know someone who:

  • Buys blood with us every week?
  • Is always the first to book our midnight scaring slots?
  • Orders enough of our Fang Floss to keep the whole crypt ‘biting fresh’?

Nominate today and see their image in our brand new Customer of the Month frame!

It is with some reluctance that we especially would like to encourage young humans to nominate a monster customer of their choice. If you're aged 8-18 years and would like to nominate a monster for our Customer of the Month, please see a human server in store, who will provide you with an application pack.

Please note, due to our health and safety policy of limiting monster/human interaction - nobody wants a repeat of the goblin gobbling incident of 1846 -  we ask that young people please draw a likeness of the monster of their choice and strictly refrain from photography.

As a thank you for your nomination, we’ll send you a prize bundle and first dibs on our free-range, maggot infused slug order each week.

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Delivery information

We currently deliver to UK destinations only, via 2nd class Royal Mail or Parcel Force 48 Hours service.

Postage and packing costs:

  • - £3.50 for orders of up to £25,
  • - £7 for orders £25 - £50
  • - Free for any order over £50

This charge helps cover our costs and ensures your purchases support writing workshops for young people at the Ministry of Stories.

Our team of zombie volunteers aims to fulfil orders twice a week and on the outside you can expect delivery within 12 working days of order confirmation, but usually sooner. Unless something truly hideous happens, in which case delays of several centuries are not unlikely.

Returns information

You can return products if:

- You decide within seven days the product isn’t for you. You’ll receive a full refund, including delivery charge, processed within 30 days of return of the unwanted goods. Please send this with the original returns form supplied with your order, emailing us at shop@ministryofstories.org to let us know it is on the way. Please look after the product when you have it! Do not burn it, eat it, sit on it, drown it, or in any way cause it harm. We might need to ask for compensation otherwise.

- You don’t agree to a change in our terms and conditions or other policies, or you think the product is faulty. You will need to return the product with its original returns form. We’ll check the product upon receipt and email you regarding your refund. We’ll process it as soon as monstrously possible – definitely within 30 days of us emailing to confirm a refund. You’ll receive the full price of the product and delivery, plus any costs for sending it to us.

Please check the dispatch confirmation to find out more about your statutory right of cancellation. Returning a product doesn’t affect your other statutory rights as a consumer. Nor as a monster.

We try to use the same method to pay you as you used to pay us.

 
ministry of stories

Hoxton Street Monster Supplies is run under license from the Ministry of Stories, a volunteering organisation which helps young people with all manner of writing, through free one-to-one mentoring and writing workshops.

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