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Shop Journal

Intern[ed] in the Basement, Blogpost #5

Igor's intern continues sorting out the Hoxton Street Monster Supply basement and sets straight one of the shop's long-time basement dwellers.

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Brave enough to be our next Retail Manager? Apply today.

Hoxton Street Monster Supplies is a unique shop, selling Bespoke and Everyday Items for the Living, Dead and Undead. Our loyal customers visit us from all over the world to stock up on their Sugar-Dusted Bogies, Werewolf Biscuits and Guts and Garlic Chutney. Humans enter at their own risk. Visited by international dragons and zombies, yetis and gremlins, every day brings the new and unexpected. We have a terrifying level of ambition, having survived all challenges since we were founded in 1818, and are seeking a new* Retail Manager to lead us into the future (*following after a little mishap with an Ogre. RIP Barry).

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Post Mortem Sorting Office Gremlins - Hello from our bubble!

Today we hear again from our sorting office team who have kept our groundbreaking monster-human letter exchange ticking along since the monster postal service became visible to humans on the shop's 200th birthday in 2018.

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Intern[ed] in the Basement, Blogpost #4

You’ll likely be aware of the shop’s range of Tinned Fear, what made ‘Monster Supplies famous from its inception in 1818. 

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Facilitating amity between monsters and humans, one letter at a time

We caught up with two cupboard-dwelling gremlins, part of the very special postal 'sorting office' volunteer team who help connect lonely monsters and curious humans.

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Delivery information

We currently deliver to UK destinations only, via 2nd class Royal Mail or Parcel Force 48 Hours service.

Postage and packing costs:

  • - £3.50 for orders of up to £25,
  • - £7 for orders £25 - £50
  • - Free for any order over £50

This charge helps cover our costs and ensures your purchases support writing workshops for young people at the Ministry of Stories.

Our team of zombie volunteers aims to fulfil orders twice a week and on the outside you can expect delivery within 12 working days of order confirmation, but usually sooner. Unless something truly hideous happens, in which case delays of several centuries are not unlikely.

Returns information

You can return products if:

- You decide within seven days the product isn’t for you. You’ll receive a full refund, including delivery charge, processed within 30 days of return of the unwanted goods. Please send this with the original returns form supplied with your order, emailing us at shop@ministryofstories.org to let us know it is on the way. Please look after the product when you have it! Do not burn it, eat it, sit on it, drown it, or in any way cause it harm. We might need to ask for compensation otherwise.

- You don’t agree to a change in our terms and conditions or other policies, or you think the product is faulty. You will need to return the product with its original returns form. We’ll check the product upon receipt and email you regarding your refund. We’ll process it as soon as monstrously possible – definitely within 30 days of us emailing to confirm a refund. You’ll receive the full price of the product and delivery, plus any costs for sending it to us.

Please check the dispatch confirmation to find out more about your statutory right of cancellation. Returning a product doesn’t affect your other statutory rights as a consumer. Nor as a monster.

We try to use the same method to pay you as you used to pay us.

 
ministry of stories

Hoxton Street Monster Supplies is run under license from the Ministry of Stories, a volunteering organisation which helps young people with all manner of writing, through free one-to-one mentoring and writing workshops.

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