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**Please note this vacancy has now closed for applications**

Retail Manager (Operations and Customer Experience)

Permanent contract  |  £22,500 per annum (FTE)  |  Part time (3 days/week)
Must be available to work on Thursday, Friday and Saturdays
Deadline for application: 12 noon Thursday 30th July  |  Interviews: Friday 7th August
Click here for Job Description

Hoxton Street Monster Supplies is a unique shop, selling Bespoke and Everyday Items for the Living, Dead and Undead. Our loyal customers visit us from all over the world to stock up on their Sugar-Dusted Bogies, Werewolf Biscuits and Guts and Garlic Chutney. Humans enter at their own risk. Visited by international dragons and zombies, yetis and gremlins, every day brings the new and unexpected. We have a terrifying level of ambition, having survived all challenges since we were founded in 1818, and are seeking a new* Retail Manager to lead us into the future (*following after a little mishap with an Ogre. RIP Barry).

The Retail Manager (0.6) would need to be on site during the current shop opening hours. These are currently Thursday and Friday afternoons, and all day Saturday.

Since 2010, Hoxton Street Monster Supplies has been operating under a Curse, meaning all proceeds go to the Ministry of Stories, a children’s charity which resides behind the shop’s secret door.

What was once a well-kept secret in Hoxton, Hackney, it now appears that tales of our shop have reached all four corners of the globe. We get international press attention, were recently voted ‘No. 1 Kids’ Shop in London’ by Time Out Magazine and features in their guide to the 100 best shops in London. This is just ghastly.

We have ambitious plans to increase our sales in store and online, and later this year, plan to invest in a second Retail Manager (0.4 FTE) to expand our shop opening hours and drive wholesale partnerships and new product development.

We have a well-established and unique online store and in the last ten years have attracted high profile wholesale partners including the Design Museum, Liberty and Wellcome Collection.

To read more about our shop, please click here.

After 202 years of building our strong brand, designing great products and securing a good reputation, we are determined to increase our revenue. To achieve this, we want to find an ambitious and experienced retail manager to increase sales and brand awareness, and to lead our zombie volunteer shopkeepers to success, without losing their heads. Literally.

You will be a experienced retail manager, able to recruit train, motivate and build a team of fearless shopkeepers. You will have an excellent track record in customer service and know how to deliver nuts and bolts of a successful retail operation (in store and online). You will bring a knowledge of how to monitor retail performance, learn from it and take action. You will bravely defend the importance of the monster consumer market and ensure all products are for monsters. Not about monsters. It's the least they deserve.

You will be prepared to be interviewed and filmed to make the most of PR and press opportunities. You will be a brave host to monsters, while providing a lukewarm welcome to humans. You will enjoy product testing including Thickest Human Snot and Impacted Earwax and be qualified to issue Death Certificates.

You will need to juggle and organise all the operational requirements, from stock management, to volunteer rotas and visual merchandising. Just don’t forget to feed Wells the Invisible Cat.

Ideally, you will bring experience of growing online sales and digital marketing. We may be founded in History and use traditional delivery services including Post Mortem and Flying Monkey, but you will appreciated that monsters use social media too.

For full information including Job Description and how to apply, application and diversity form available here on the Ministry of Stories website.

Applications now open. We serve a diverse local community and have a strong commitment to inclusive recruitment. For more information, please visit our full recruitment pagePlease apply by midday on Thursday 30th JulyPlease note we will not accept CVs without supporting covering letters. For any queries, please email


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